One-tap Google posting
Happy guest taps "Share on Google" and the review is pre-filled. They edit or hit post — no friction.
Grow repeat orders · Reputation
Turn happy guests into public 5-star reviews.
After every online order, Labrador privately asks your guest how it went. Happy guests get nudged to post a 5-star review on Google. Unhappy guests get routed straight to you — before it hits the internet.
Included at $0/month with Labrador Payments · No multi-year lock-in
How it works
Review gating, the right way.
Great reviews amplify. Bad reviews stay private, so you can actually fix them.
01
Order completes
Guest picks up, gets delivery, or finishes their meal. 15 minutes later, an SMS arrives.
02
Private rating
"How was your Margherita tonight?" — guest taps 1 to 5 stars right in the text.
03
Smart routing
4–5 stars: get prompted to share publicly on Google with one tap. 1–3 stars: get routed to a private feedback thread with the owner.
04
Public + private wins
Your Google rating climbs. Real issues reach you first, privately, so you can make it right — and often win a loyal guest.
Capabilities
What you get.
Smart gating
Low ratings route privately to the owner. High ratings get nudged to post publicly. You shape which stars become public.
Perfect timing
Prompt lands 15 min after order completion — while the experience is fresh. Configurable per channel.
Multi-platform
Google first by default. Yelp, TripAdvisor, OpenTable also supported. Prioritize whichever matters most for your concept.
Review velocity
Operators typically see 5–10× more reviews per month. Your Google rating climbs fast — compounding trust with every order.
Response helper
Draft replies to every review automatically — approve or edit in one tap. Consistent, professional, on-brand.
8×
Review volume vs. pre-install
+0.7
Avg Google-rating lift in 90 days
100%
Private recovery flow for 1–3 stars
<15m
From order complete to ask
Questions, answered
5-Star Reviews FAQ
We prompt all guests equally — everyone gets asked to rate. Only the public posting step is different: happy guests get help sharing on Google, unhappy guests get routed to you for private recovery. This complies with Google's guidelines against selectively soliciting only positive reviews.
No — the guest types their own review. We just make posting frictionless with a one-tap link that carries the star rating forward to Google.
They open a private SMS thread directly with the owner or manager on duty. You can apologize, offer a make-good, and often turn an upset guest into a loyal one — without the complaint ever going public.
Yes — 15 minutes is the default for online and delivery orders. For dine-in, you can prompt at check-out. For catering, 24 hours later. All configurable per channel.
Google is default (biggest impact for local search). Yelp and TripAdvisor are also supported — you can prioritize or rotate based on where you need reviews most.