1. Subscriptions
New subscriptions include a 30-day money-back guarantee for the first billing period. After the first 30 days, subscription fees are non-refundable. You may cancel at any time — your subscription will remain active through the end of the current billing cycle.
2. SMS & messaging credits
Prepaid SMS marketing credits are non-refundable once purchased, but never expire and can be used across all campaigns.
3. Promotional materials
Printed materials (flyers, clings, etc.) are custom-manufactured and therefore non-refundable once production has begun. Defects in production will be replaced at no cost.
4. eGift cards
Gift cards are generally non-refundable. Once a gift card has been used, the original sale of the gift card cannot be voided or returned until all purchases made with it have been voided as well. State-specific gift card laws apply.
5. Chargebacks
If you dispute a charge, we ask that you contact hello@labrador.ai first. We'll work quickly to resolve any issue. Fraudulent chargebacks may result in account suspension.
6. How to request a refund
Email hello@labrador.ai with your account details and reason for the refund. Approved refunds are typically processed within 5–10 business days, back to the original payment method.
7. Exceptions
We may grant exceptions to this policy at our discretion, particularly where required by applicable law.
8. Questions?
Contact hello@labrador.ai or call 781-208-2100. We're real humans and we're happy to help.