Automatic ask after every order
15 minutes after the order closes, the guest gets a private SMS from your restaurant asking how it went. Configurable timing per channel.
Grow repeat orders · Reputation
Catch problems before they go public.
Every guest gets a private SMS after their order. Unhappy feedback routes straight to the owner — so you can apologize, make it right, and often earn a lifelong regular before a single bad review ever lands on Google.
Included at $0/month with Labrador Payments · No multi-year lock-in
Capabilities
What you get.
Smart routing
4–5 stars get funneled to public review posting. 1–3 stars open a private thread with the owner or on-shift manager.
Owner's phone rings
Low-star alerts ping the owner's phone immediately. Reply right from there — two-way SMS flows both directions in real time.
Trending insights
See recurring complaints at a glance — "Pickup times slow on Fridays", "New line cook overcooking". Patterns surface before they hurt.
One-tap recovery
Issue a credit, comp the next visit, or send a gift card — all from the feedback thread. No POS gymnastics.
Private by design
Feedback stays between guest and operator. No public surface. Use it to learn, improve, and recover — not to defend publicly.
Why this matters
One bad public review costs ~30 guests.
A single 1-star public review on Google can drop a restaurant's page traffic by up to 22%. Catching issues privately before they post is the single highest-ROI tool in hospitality.
84%
Of unhappy guests never complain — they just don't come back
~30
Guests lost per 1-star public review
3×
More likely to return if issue is resolved quickly
<15m
Time from order close to private feedback ask
Questions, answered
Feedback FAQ
Reviews are public. Feedback is private — a direct SMS thread between the guest and the owner. Think of them as two sides of the same coin: feedback catches problems early so they don't become reviews, and reviews amplifies the wins when guests love it.
The owner and any managers you grant access to. Low-star feedback pings the on-shift manager's phone immediately so it can be addressed in real time.
Yes. Common scenarios (cold food, missed item, long wait) can auto-send an apology + credit, flagged for manager review. You stay in control.
Very low — under 2% — because the prompt is short, genuine, and only sent after a real transaction. Most guests appreciate the chance to be heard.